Terms & Conditions alexis17 – Platform Usage Rules Malaysia

1Acceptance of Terms

Welcome to alexis17 – an online casino and entertainment platform built exclusively for Malaysian players. These Terms & Conditions constitute a legally binding agreement between you ("User", "Player") and alexis17 ("Platform", "We", "Company").

These terms apply to all users of the platform alexis17, including but not limited to visitors, registered players, and any party accessing or using our services via the website, mobile application, or any other digital medium.

Continued use of the platform alexis17 after any amendments to these Terms & Conditions will be considered your acceptance of the changes. We therefore encourage you to review this page periodically to stay informed of the latest applicable terms.

2Eligibility & Account Registration

To register and use the services of alexis17, you must meet the following requirements:

• Aged at least 18 years of age on the date of registration.
• Not legally prohibited from participating in online gaming in the jurisdiction where you reside.
• Providing accurate, truthful, and complete information during the registration process.
• Never banned or restricted by alexis17 previously for reasons related to fraud, misconduct, or breach of Terms.
• Not acting on behalf of any third party – account alexis17 is for personal use only.

During registration, you are required to provide your full name, an active email address, a valid Malaysian phone number, and any identity information needed for verification purposes (Know Your Customer / KYC). alexis17 reserves the right to request additional documents at any time to verify your identity.

3Account Security

You are fully responsible for keeping your account login credentials confidential. alexis17 yours, including your username and password. We strongly recommend the following steps to keep your account secure:

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols, with a minimum of 8 characters.
• Never share your login details with anyone.
• Log out of your account when using a shared or public device.
• Enable two-factor authentication (2FA) if available.
• Notify alexis17 immediately if you suspect your account has been accessed by an unauthorised party.

alexis17 shall not be liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

4Deposits & Withdrawals

alexis17 supports a wide range of safe and convenient Malaysian payment methods. All transactions are processed in Malaysian Ringgit (MYR).

Withdrawal requests will be processed within 15 minutes to 24 hours, depending on the selected payment method and verification requirements. alexis17 reserves the right to request identity verification documents (IC, bank statement) before approving withdrawals exceeding a specified amount.

All deposited funds must be wagered at least once before a withdrawal can be processed. This is an industry-standard measure to prevent payment system abuse. Players who deposit and request a withdrawal without any gaming activity may be subject to an administrative fee of RM 30 or 5% of the total deposit amount, whichever is higher.

5Bonus & Promotions Terms

alexis17 offers a variety of bonuses and promotions for Malaysian players from time to time. All bonuses are subject to the following conditions unless otherwise stated in the relevant offer:

• Wagering Requirement: All bonuses must be wagered between 10x and 30x, depending on the bonus type, before any withdrawal is permitted.
• Bonus Bet Limit: While meeting bonus wagering requirements, the maximum stake per round or bet is RM 50 unless otherwise stated.
• Eligible Games: Not all games contribute equally towards wagering requirements. slots typically contribute 100%, while table games such as baccarat and roulette may only contribute 10% to 20%.
• Validity Period: Unused bonuses within the specified period (typically 7 to 30 days) will expire automatically.
• One Bonus Per Promotion: Only one bonus from the same promotion may be claimed per account, per household, and per IP address.
• Bonus Withdrawal Limit: Some bonuses have a maximum withdrawal cap. Check the full details on the Promotions page.

alexis17 reserves the right to cancel or withdraw any bonus if abuse, system exploitation, or attempts to fulfil wagering requirements without taking genuine risk in gameplay are detected.

6Game Rules

All games on the platform alexis17 – including slots, live baccarat, table games, lottery, and Sports Betting – are subject to game-specific rules for each category. The general rules applicable to all games are as follows:

• Game results displayed on the platform alexis17 is final and may not be disputed unless a verifiable technical error can be demonstrated.
• In the event of a technical disruption during gameplay (including connectivity issues on the player's end), alexis17 will resolve the round in question based on the last recorded state on our servers.
• Any attempt to exploit software bugs, use automated bots, or manipulate the gaming system is strictly prohibited and may result in immediate account closure.
• The RTP (Return to Player) for each game is stated on its respective game information page. RTP represents a long-term average and does not guarantee outcomes in any individual gaming session.
• Sports Betting at alexis17 including the Malaysia Super League, EPL, badminton matches and e-sports, subject to fluctuating odds. The odds confirmed at the time a bet is placed shall apply.

7Prohibitions & Prohibited Activities

Use of the platform alexis17 for the following purposes is strictly prohibited and may result in immediate account closure without warning, as well as legal action where applicable:

8Account Closure & Suspension

alexis17 reserves the right to suspend or close any account at any time if:

• A player breaches any part of these Terms & Conditions.
• There is suspicious activity or signs of fraudulent behaviour on the account.
• Identity verification (KYC) request not completed within the stipulated timeframe.
• Accounts that have been inactive (no login) for more than 12 consecutive months.
• Directed to do so by the relevant authorities.

You may also close your own account at any time by contacting our support team alexis17. In the case of voluntary closure, any remaining balance in the account (above the minimum withdrawal threshold) will be returned to you via the same payment method used for your last deposit.

Accounts closed due to a breach of these Terms are not entitled to any refund of balances related to bonuses or winnings obtained through means that violate the Terms.

9Responsible Gaming

alexis17 cares about the well-being of all our players. We believe online gaming is a form of entertainment and must be enjoyed responsibly. Our platform provides the following tools to help players stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Session Time Limit: Limit the amount of time you spend on the platform each day.
• Cool-Off Period: Freeze your account for 24 hours, 7 days, or 30 days if you feel you need a break.
• Self-Exclusion: Option to self-exclude from the platform for 6 months, 1 year, or permanently.

If you or someone you know is struggling with a gambling problem, please contact National Counselling Hotline: 1800-88-8880 (free, 24 hours). You can also get help through the Responsible Gaming ours.

10Liability Limit

To the extent permitted by applicable law, alexis17 shall not be liable for:

• Any losses of an indirect, incidental, or consequential nature arising from the use of the platform.
• Service disruptions caused by factors beyond our control, such as internet outages, cyberattacks, or force majeure events.
• Losses arising from a player's own negligence in safeguarding their account.
• Content or links to third-party websites that may appear on the platform.

Maximum liability amount alexis17 to any player under any circumstances shall not exceed the total amount deposited by that player in the 30 days preceding the claim.

11Amendments to Terms

alexis17 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Players will be notified of any changes through:

• An email to the address registered to your account.
• Announcements on the Alexis17 platform homepage.
• In-app notifications (where applicable).

Amendments take effect within 7 days of notice being given, unless stated otherwise. Continued use of the platform after amendments take effect constitutes acceptance of the revised Terms.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our alexis17 through the following channels:

All complaints will be taken seriously and resolved within a reasonable timeframe. alexis17 is committed to resolving every issue fairly and transparently for the satisfaction of our Malaysian players.