Privacy Policy Alexis17 – Malaysian Player Data Protection
Alexis17 takes the privacy of Malaysian players very seriously. This document clearly explains how we collect, store, use, and protect your personal information. We are committed to never selling or disclosing your data to third parties without your consent.
Last Updated: 1 January 2026
Malaysia PDPA Compliance
256-bit SSL Encryption
Your data is safe with us
Alexis17's Privacy Commitment
Six core principles that guide how Alexis17 handles the personal data of Malaysian players
Malaysia PDPA Compliance
All data handling practices Alexis17 complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are fully protected under Malaysian law.
Bank-Grade Encryption
All data transmitted between your device and our servers Alexis17 is protected with 256-bit SSL TLS encryption — the same technology used by Maybank2u and CIMB Clicks Malaysia.
Your Data, Your Control
You have the full right to access, correct, and request the deletion of your personal data from Alexis17 at any time through our customer support.
No Data Sales
Alexis17 has never and will never sell, rent, or trade players' personal data to third parties for commercial purposes without your explicit consent.
Minimum Data Collection
We collect only the data strictly necessary for platform operations and legal compliance. No excess data is collected. Data minimisation is at the core of Alexis17.
Marketing Communications Control
You may unsubscribe from marketing emails and promotional notifications Alexis17 at any time via your account settings or by contacting our support team. Your decision will be fully respected.
Quick Summary: Alexis17 collects only the data that is necessary, uses it to operate our services and comply with the law, never sells it to anyone, protects it with the strongest encryption, and gives you full control. That is our privacy promise to every Malaysian player.
1Introduction
This Privacy Policy explains how Alexis17 ("we", "platform", "Company") collect, use, store, and protect your personal information when you use our online casino and entertainment platform at alexis17.bid.
We understand that trust is the foundation of our relationship with players in Malaysia. That is why we are committed to handling your personal data responsibly, transparently, and in full compliance with Malaysian law — in particular, Personal Data Protection Act 2010 (PDPA).
By registering an account or using any of our services Alexis17, you consent to the collection and use of your personal data as described in this policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
2What Data Do We Collect?
Alexis17 only collects data strictly necessary to deliver our services safely and meet our legal obligations. Data is divided into three main categories:
Data Type
Example
Collected During
Required?
Identity Data
Full name, IC number, date of birth
Registration / KYC
Yes
Contact Data
Email, Malaysian phone number
Registration
Yes
Financial Data
Payment methods (Touch 'n Go, GrabPay, DuitNow, FPX), transaction records
Deposit / Withdrawal
Yes
Game Data
Betting history, session duration, game activity
During gameplay
Auto
Technical Data
IP address, device type, web browser, approximate location
Upon login
Auto
Cookie Data
Session cookies, language preferences, analytics data
While browsing
Optional
Note: Alexis17 does not store credit card numbers or banking details directly. All payments via Touch 'n Go, GrabPay, DuitNow, and FPX are processed by licensed payment processors that comply with PCI DSS standards.
3How Do We Use Your Data?
Alexis17 uses your personal data only for legitimate purposes. Each use of data has a clear legal basis under Malaysia's PDPA:
Account Management: Creates and maintains your account, verifies your identity (KYC), and enables secure login to the Alexis17 platform.
Transaction Processing: Processing deposits and withdrawals via your preferred Malaysian payment methods, including Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost, and FPX.
Gaming Services Provision: Allows you to play slots, baccarat, table games, lottery, and Sports Betting on the Alexis17 platform.
Legal Compliance: Fulfilling legal obligations including anti-money laundering (AML) compliance, identity verification, and reporting to authorities when required.
Platform Improvements: Analysing usage patterns to improve the user experience, platform performance, and to introduce new features relevant to Malaysian players.
Service Communications: Sends important notifications about your account, transactions, and policy updates via email or SMS.
Marketing (with consent): Sending information about Alexis17 promotions, bonuses, and special offers only to players who have given their consent to receive marketing communications.
4Sharing Data with Third Parties
Alexis17 does not sell, rent, or trade players' personal data. However, under certain circumstances, we may share data with selected third parties:
Payment Service Providers: Required transaction data is shared solely with licensed payment processors (Touch 'n Go, GrabPay, DuitNow, FPX, ShopeePay, Boost) for the purpose of processing your transactions.
Game Software Providers: Providers such as Pragmatic Play and PG Soft receive minimal game session data solely to operate the games properly.
Authorities: Personal information may be disclosed to Malaysian authorities where required by law, court order, or a legitimate criminal investigation.
Analytics Services: Aggregated and anonymised data (not individual data) is used for platform analytics to improve our services.
All third parties that receive data from Alexis17 are bound by strict data protection agreements and are prohibited from using the data for any purpose other than those specified.
Guarantee: Alexis17 does not share your personal data for third-party advertising purposes without your explicit consent.
5Data Security
Alexis17 implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse:
256-bit SSL TLS Encryption
All data communications between your device and Alexis17's servers are encrypted using the latest TLS protocol.
Secure & Encrypted Servers
Data is stored in certified data centres with strict physical and logical access controls.
24/7 Monitoring
Alexis17's security systems are continuously monitored to detect and respond to any cyber threats.
Restricted Staff Access
Only authorised and trained Alexis17 staff may access players' personal data, and only on a need-to-know basis.
While we take all reasonable measures to protect your data, no security system is entirely foolproof. In the event of a data breach that affects you, Alexis17 will notify you within 72 hours of a breach being detected, in line with industry best practices.
6Cookies & Tracking Technologies
Alexis17 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website.
We use four types of cookies:
Your Cookie Settings
Strictly Necessary Cookies (Required)
Required for login sessions and core platform functionality. Cannot be disabled.
Analytical Cookies
Helps us understand how players use the platform in order to drive improvements.
Personalisation Cookies
Saves your preferences such as language and display settings for a better experience.
Marketing Cookies
Used to show you relevant alexis17 promotions.
Saved!
You may configure your web browser to reject all cookies or to alert you when cookies are being sent. Please note, however, that disabling certain cookies may affect the functionality of the platform. Alexis17.
7Your Rights as a Data Subject
Under Malaysia's PDPA, you have the following rights regarding your personal data held by Alexis17:
Right of Access
Request a copy of the personal data we hold about you within 21 business days.
Right to Rectification
Correct any inaccurate or incomplete data held in Alexis17's records.
Right to Erasure
Request deletion of your data when it is no longer needed for its original purpose.
Right to Object
Opt out of having your data processed for direct marketing or specific purposes at any time.
Data Portability
Request your data in a machine-readable format for transfer to another provider.
Right to Restriction
Request that Alexis17 restrict the processing of your data while a complaint is under investigation.
To exercise any of the above rights, submit a written request to support@alexis17.bid with the subject line "PDPA Data Rights Request". We will process your request within 21 business days.
8International Data Transfers
In the course of its operations, Alexis17 may need to transfer your personal data to servers or entities located outside Malaysia. This includes servers operated by international game providers such as Pragmatic Play and PG Soft.
Any international data transfer carried out by Alexis17 is subject to the following protections:
Data recipients outside Malaysia are bound by data processing agreements requiring them to provide a standard of protection equivalent to Malaysia's PDPA.
Transfers are made only to countries or entities that maintain internationally recognised data protection standards.
Data transferred is kept to the minimum required and is encrypted in transit.
9Data Storage & Deletion
Alexis17 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by Malaysian law:
Active Account Data: Retained for as long as your account remains active.
Financial Transaction Data: Retained for a minimum of 7 years in accordance with Malaysian financial and AML regulatory requirements.
Game Log Data: Retained for 2 years for audit and dispute resolution purposes.
Marketing Data: Deleted within 30 days of your withdrawal of consent.
Inactive Account: Account data that has been inactive for more than 3 years will be automatically anonymised.
Once the retention period has ended, data will be securely deleted or anonymised so that it can no longer be linked to you.
10Children's Privacy
The Alexis17 platform is intended EXCLUSIVELY for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a child's data has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question.
Parents and guardians who suspect their child has registered on the Alexis17 are requested to contact us immediately at support@alexis17.bid so that we may take the appropriate action.
11Amendments to the Privacy Policy
Alexis17 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When material amendments are made:
A prominent notice will be displayed on the Alexis17 platform homepage at least 14 days before the changes take effect.
A notification email will be sent to your registered address.
The "Last Updated" date at the top of this policy will be revised accordingly.
We encourage you to review this page periodically. Your continued use of the platform after any amendments take effect constitutes your acceptance of the updated policy.
12Contact Us
For any enquiries, complaints, or requests relating to the Privacy Policy and the protection of your personal data on the Alexis17, please contact us via:
Privacy Email
support@alexis17.bid
Subject: "PDPA Privacy Request"
Live Chat
24 Hours / 7 Days
In English
Response Time
≤ 21 working days
For formal PDPA requests
Data Protection Authority
Malaysia PDPA
A formal complaint may be filed
FAQ – Data Privacy
Absolutely not. Alexis17 has never and will never sell, rent, or trade players' personal data to any third party for commercial purposes. Your data is shared only with a limited set of service provider partners (such as payment processors Touch 'n Go or GrabPay) that are necessary for platform operations, and they are bound by strict confidentiality agreements.
You may request a copy of your personal data by emailing support@alexis17.bid with the subject line "PDPA Data Access Request". Please include your full name, Alexis17 account number, and a copy of your IC for identity verification purposes. Alexis17 will process your request and deliver the data in a suitable format within 21 business days.
Yes, you may request the deletion of your personal data. However, certain data — specifically financial transaction records — must be retained for a minimum of 7 years in accordance with Malaysian financial laws and AML (Anti-Money Laundering) requirements. Data not subject to these legal retention obligations will be deleted or anonymised within 30 days of your request.
No. Alexis17 does not store full credit card details, bank account numbers, or your e-wallet login credentials (Touch 'n Go, GrabPay, DuitNow, ShopeePay, Boost). All payments are processed directly by PCI DSS-licensed payment processors, which provide us only with a transaction token for record-keeping purposes. This means your sensitive financial information never passes through Alexis17's storage systems.
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Your Privacy is Protected – Play with Peace of Mind at Alexis17
Your data is protected by the strongest encryption, transparent policies, and our full commitment to the privacy of Malaysian players. Register with confidence and enjoy a safe gaming experience at Alexis17.